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Re: LogMeIn crashes OSX 10.4 (firefox and safari)

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Hi exolic,

 

Welcome to the Community! I notice you are using Mac OSX 10.4. Please be aware that LogMeIn only supports version 10.4.6 and higher, so please make sure you are not using a version of OSX 10.4 lower than that.

 

Also, please check to see if your computer has the Silverlight plugin installed. You can find it by following these steps:

 

1. Navigate to your Macintosh HD

2  Navigate to the Library

3. Navigate to the Internet Plug-Ins folder

4. Please locate and remove the SilverLight Plug-In

 

Some Users have reported that the Silverlight plugin will conflict with the LogMeIn plugin and may cause a browser crash.

 

If you are still having difficulty, I would suggest you submit an online Support Ticket by visiting the following link so that we may better assist you:

 

https://secure.logmein.com/US/contactus/

 

Regards,

 

Todd Dyer

Team Lead, Customer Support


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